Shipping

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All applicable orders are delivered via DHL Express unless a different method is chosen by the buyer and agreed by both parties. Depending on your item it can take 1-15 business days for your order to be dispatched and delivered.

WHERE IS MY ORDER NOW? CAN I TRACK MY PACKAGE?

If your item is in stock, it will be dispatched within 1-3 business days.
If your item is not in stock or it’s a custom / personalized piece, please allow a minimum of 14 business days for your piece to be crafted and sent.

Once your piece has been created and quality-checked for accuracy, it will be shipped out to you. As soon as your order is dispatched, we will send you a shipping confirmation email that includes your order tracking number. Please use that number to track your package until it reaches your door.

You can contact our Customer Service team two ways, either by filling out the contact form or you can email us anytime at customerservice@alonsofalconi.com and one of our customer service agents will get back to you as soon as possible.

WHAT CAN I DO IF MY ITEM ARRIVES DAMAGED?

Our quality assurance team exacts extensive quality control measures. However, in the case of receiving damaged goods, please reach out to us within 7 days if you discover any damage to the pieces you receive.
Reach out to us using the contact form or you can email us anytime at customerservice@alonsofalconi.com and one of our friendly staff will guide you through the return process.

WHO IS RESPONSIBLE FOR PAYING INTERNATIONAL DUTIES AND FEES?

The payment of all duties and fees associated with international shipping are the responsibility of the buyer.

I MAY HAVE ENTERED AN INCOMPLETE / INCORRECT SHIPPING ADDRESS

For us to process your order without delays it is important to provide complete and accurate shipping information. In the event you provided an incomplete / incorrect shipping address please contact us immediately and we’ll quickly work to get your order updated.

*Please know it is the customer’s responsibility to provide a reliable shipping address. If the UPS tracking confirms that an order was delivered to the given address, we are unable to re-ship your custom item(s) if it has been lost as a result of a incomplete / incorrect address.